THIRD-PARTY BRAND POLICY DISCLOSURE

Dark Horse Simracing sells products from third-party brands including Moza, Simagic, Advanced Sim Racing (ASR), and others. For products not manufactured by Dark Horse Simracing, the return, cancellation, and warranty terms below are set by each respective brand, not Dark Horse Simracing, and are summarized here for convenience. These terms are subject to change without notice; the brand's official page is the authoritative source.

Although your bill of sale is issued by Dark Horse Simracing, product-specific terms are governed by the manufacturer. Dark Horse Simracing will facilitate your return or warranty claim with the applicable brand on your behalf and remains available, as the seller of record, to assist in resolving your claim where required under applicable consumer protection law.

Dark Horse Simracing's own cancellation and transaction fees, described in the "Returns & Cancelled Orders With Dark Horse Simracing" section below, are separate from and in addition to any brand-specific terms below.

Moza

Set by Moza Racing, not Dark Horse Simracing. Subject to change without notice.

14-day return window for unopened, unused items or items with a manufacturing defect. Customer pays return shipping unless the item is defective or incorrect due to Moza's error. Custom/personalized items are non-returnable. Lifetime or limited warranty against manufacturing defects, varying by product. Additional conditions and exclusions apply.

Full policy: https://mozaracing.com/return-policy | Warranty details: https://mozaracing.com/after-sales-policy

Simagic

Set by Sim Racing Pros, not Dark Horse Simracing. Subject to change without notice.

Orders may be cancelled only prior to shipment; no returns, refunds, or exchanges once shipped. 1-year warranty against manufacturing defects from date of purchase; excludes non-manufacturing faults, consumables, and installation/labor costs. If inspection finds a non-manufacturing defect, the customer pays repair and two-way shipping costs.

Full policy: https://simracingpros.com/pages/customer-service

Advanced Sim Racing (ASR)

Set by Advanced Sim Racing, not Dark Horse Simracing. Any fees below are imposed by ASR and passed through by Dark Horse Simracing at cost. Subject to change without notice.

30-day return window (14 days for electronics such as Simucube and D-Box). Customer pays return shipping. A restocking fee of up to 18% applies to open-box returns or returns not processed through ASR's official procedure, reflecting ASR's actual cost invoiced to Dark Horse Simracing. Custom items and gift cards are non-returnable. Lifetime warranty on hardware durability, excluding commercial use, misuse, normal wear, and shipping damage.

Full policy: https://www.advancedsimracing.com/policies/refund-policy

Lost, Damaged, or Stolen Items

Dark Horse Simracing is not responsible for lost, damaged, or stolen items once in the carrier's possession. Ensure your shipping address is accurate and that someone is available to receive tracked deliveries.

Returns & Cancelled Orders With Dark Horse Simracing

Cancellations and returns are subject to the fees below, unless a brand's own policy above states otherwise (see Advanced Sim Racing).

• Cancelled within 24 hours, prior to shipment: A payment processing fee applies — 3% of the order total for credit card/PayPal, 6.05% for Klarna or 6.02 for Affirm — reflecting the actual cost charged to us by our payment provider.

• Cancelled after shipment, or returned once delivered: The payment processing fee above, plus any return/restocking cost actually invoiced to us by the applicable brand. Combined, these will not exceed 10% of the order's total value, unless a brand-specific fee stated above applies instead.

Return shipping is the customer's responsibility unless the item is defective or incorrect due to our error. Refunds are issued to the original payment method. Contact us with questions before ordering, as final sale conditions apply once a product ships.

Shipping and Delivery Disclaimer

We do not ship to PO boxes or addresses unassociated with the billing address on file. Dark Horse Simracing is not liable for lost, stolen, or damaged parcels once in the carrier's possession. If you request shipment to an address other than your billing address, you assume full responsibility for safe receipt and for resolving delivery issues directly with the carrier. This disclaimer may be updated at any time without prior notice; continued use of our services constitutes acceptance of changes.

Unclaimed Shipment & Return-to-Sender Policy

If a package is not claimed or delivered (failed delivery attempts, refused pickup, expired holding period, or incorrect address) and is returned to us by the courier:

• To receive the order: The customer pays the full cost of re-shipping, regardless of whether original shipping was paid or free — shipping is a service consumed at time of original dispatch. Returned items are held for [10 days]; after this, the order may be cancelled or reallocated.

• To cancel instead: Processed under the "Returns & Cancelled Orders" section above — original shipping is non-refundable, plus the applicable payment processing fee and any brand return cost, capped at a combined 10% of order value (unless a brand-specific fee applies).

Refunds are issued within [10 business days] of cancellation confirmation. It is the customer's responsibility to provide accurate shipping details and respond to courier delivery attempts; Dark Horse Simracing is not liable for costs resulting from customer inaction. This fee structure is disclosed at checkout, and by placing an order the customer agrees to these terms.

Contact Us

Questions about returns, warranty, or cancellations: sales@darkhorsesimracing.com